Privacy Policy
Last Updated: July 13, 2026
This Privacy Policy describes how Direkt("Direkt", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you access or use our website, cloud platform, mobile applications, APIs, or related business management services (collectively, the "Services").
Direkt provides cloud-based business software for accounting, GST compliance, invoicing, inventory management, financial reporting, business analytics, and related services.
For the purposes of this Privacy Policy, "you"and "your" refer to any individual or organization that accesses or uses our Services, including business owners, employees, accountants, administrators, website visitors, and authorized users.
Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or Services.
When we make material changes, we will update the "Last Updated" date on this page and, where required by applicable law, provide additional notice.
Your continued use of the Services after changes become effective constitutes your acceptance of the revised Privacy Policy.
Information We Collect
We collect information necessary to provide, maintain, improve, and secure our Services.
The information we collect depends on how you interact with Direkt.
Information You Provide
Account Information
- Full name
- Business name
- Email address
- Mobile number
- Password (stored securely in encrypted or hashed form)
- User role and permissions
Business Information
- GSTIN
- PAN
- Business address
- Company registration details
- Banking information
- Business profile
- Financial year settings
- Tax configuration
Financial & Operational Data
Information you create while using Direkt, including:
- Sales invoices
- Purchase invoices
- Credit notes
- Debit notes
- Inventory records
- Customers
- Vendors
- Ledger entries
- Journal entries
- Financial reports
- GST returns and related records
- Payment records
- Business documents and attachments
Customer Support Information
When you contact us, we may collect:
- Emails
- Support tickets
- Chat conversations
- Phone call information
- Feedback
- Survey responses
Information Collected Automatically
When you use our Services, we automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Login timestamps
- Usage statistics
- Session information
- Error logs
- Performance diagnostics
- Cookies and similar technologies
This information helps us improve platform performance, reliability, and security.
Information Received from Third Parties
We may receive information from trusted third parties including:
- Payment service providers
- Identity verification providers
- SMS providers
- Email service providers
- Cloud hosting providers
- Government integrations (where authorized)
- Analytics providers
- Authentication providers
- Banking or financial integrations you choose to connect
We process such information in accordance with this Privacy Policy.
How We Use Your Information
We use your information to:
- Create and manage your account
- Authenticate users
- Provide accounting and GST services
- Generate invoices and financial reports
- Manage inventory and business records
- Process subscription payments
- Send transactional notifications
- Provide customer support
- Improve platform functionality
- Detect fraud and unauthorized activity
- Secure the Platform
- Comply with legal and regulatory obligations
- Respond to government requests where legally required
- Enforce our Terms of Use
Where you have provided consent, we may also send product updates, feature announcements, newsletters, and promotional communications. You may unsubscribe at any time.
Cookies & Similar Technologies
Direkt uses cookies, local storage, and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve security
- Measure platform performance
- Analyze usage patterns
- Personalize your experience
Most web browsers allow you to control or disable cookies. Some features of the Platform may not function properly if cookies are disabled.
How We Share Your Information
We do not sell your personal information.
We may share your information only in the following circumstances:
Service Providers
We may share information with trusted vendors who provide:
- Cloud hosting
- Payment processing
- SMS delivery
- Email delivery
- Customer support
- Analytics
- Security monitoring
- Data backup
These providers process information only on our behalf and under appropriate confidentiality obligations.
Legal Compliance
We may disclose information when required by:
- Applicable law
- Court order
- Government authority
- Regulatory body
- Tax authorities
or where necessary to protect our legal rights or the safety of our users.
Business Transfers
If Direkt is involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction, subject to applicable legal protections.
Data Security
We implement appropriate technical, organizational, and administrative safeguards to protect your information, including:
- Encryption of sensitive data in transit
- Secure cloud infrastructure
- Access controls
- Role-based permissions
- Authentication safeguards
- Monitoring and logging
- Regular security updates
While we strive to protect your information, no method of electronic storage or transmission over the Internet is completely secure.
Data Retention
We retain your information only for as long as necessary to:
- Provide our Services
- Maintain your account
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records where required by law
When data is no longer required, we securely delete or anonymize it, subject to applicable legal retention requirements.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
- Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
We may request verification of your identity before processing your request.
Children's Privacy
Direkt is intended for use by businesses and individuals who are legally capable of entering into binding agreements.
Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
Third-Party Services
The Platform may contain links to or integrate with third-party services.
Those services operate independently and have their own privacy policies.
Direkt is not responsible for the privacy practices or content of third-party services.
International Data Transfers
Your information may be processed or stored in locations outside your country of residence where our service providers operate. Where such transfers occur, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws.
Complaints
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us first so we can address your concerns.
Where permitted by law, you may also file a complaint with the appropriate data protection or regulatory authority.